Cancellation Policy

Appointment times are reserved especially for you.  Bay Street Salon and Spa requires all two hour bookings or Registered Massage Therapy appointments be secured with a credit card.  If you must cancel you appointment, we require 24 hours notice. If you cancel less than 24 hours before your appointment, you will be charged 40% of your service fee.  Failure to arrive for a scheduled appointment will result in the full cost of the appointment(s) being charged.

Clients that arrive for their service(s) late will be accommodated as best as possible: however, your service may be altered due to starting the service late.

Gratuity Policy

Group bookings including two or more will have 15% gratuity added to the final bill.